The National Ice Centre is the first twin Olympic-sized ice rink in the UK and adjoined with the 10,000 capacity Motorpoint Arena, the site hosts events ranging from children's birthday parties to sell out tours of comedians and music artists throughout the year. The NIC needed an EPOS system that would work across all retail and hospitality areas in the venue after deciding to bring their catering in-house. This would include kiosks, suites and their VIP restaurants. The versatility of Epos Now’s innovative cloud-based software made it a natural choice.
By doing catering internally, the NIC hoped to improve their overall customer experience. Many outside catering companies will try to save on costs by not adequately staffing events. Intelligent EPOS reporting means managers are now able to access detailed business analytics from any device, as and when they need to. This means they can use past data to accurately predict how many staff they need to facilitate a quality customer service. These reporting functions also mean managers have more control over inventory management ensuring they maintain accurate margins, cutting unnecessary costs and improving profitability.
“It is great to be working with a company on this scale, especially as they are so passionate about creating a great experience for their customers. All Epos Now solutions are built with the end user in mind, designed to facilitate a world class customer experience. This is what made Epos Now a great fit for the challenges faced by the NIC. It’s great example of how Epos Now systems are perfectly scalable, suited to the needs of SMEs all the way up to Olympic stadiums and arenas!” Ryan Heaphy, Epos Now’s Corporate Account Manager
NIC management are focused on providing a world-class service to their customers. By equipping their staff with the right tools for the job, they can create a quality and memorable experience for their customers. The VIP restaurants and suites will be served by waiting staff using tablets to take food and drinks orders. Epos Now’s tablet solutions work in conjunction with the complete solutions, streamlining the efficiency of their hospitality operation.
The roll out took four days in total, with the implementation of 70 systems and 40 tablets across the arena. Corporate account managers Ryan, Ian, Adam and Conor joined Epos Now’s dedicated onsite team to get them up and running. The team were tasked with training 200 NIC staff over two days. Thankfully, Epos Now’s Athena software is more intuitive than ever, ensuring employees are able to grasp the basics in less than 15 minutes. The roll out went live on the 1st June in the Encore and Subzero onsite cafes, and was followed by a series of large arena events on the 8th of June.
If you’d like more information on how Epos Now products and services could benefit your business check out our product pages or give the team a call on 0800 2 945 945. They'd be happy to talk you through any queries you may have or arrange to call you back at a time convenient to you.