While statisticians’ reports are varied about the fate of most restaurants , one thing is clear for restaurant owners: they don’t want to end up a statistic.
So what can managers and owners in the restaurant and hospitality industries do to ensure they’re operating at a level that is sustainable enough to keep them up and running? How can they make sure they don’t end up a victim of the restaurant numbers game?
Here are four ways to future-proof your restaurant so you can be around (and profitable) for a long time to come:
1. Listen to Customer Demand
You’ve got to meet your customers where they are to ensure they keep coming back. This can cover menu choices (hello, gluten free) order availability (dine-in or take-out?) and even hours of operation.
Religious reasons aside, don’t close on Sundays or have odd hours of operation. And don’t go changing your hours everytime you feel like taking a vacation or taking it easy over the summer. Once a customer tries to dine in and you’re unexpectedly closed, they’ll most likely not take the chance coming back.
Customers want to dine when and how they want, which is why restaurant owners should also make online ordering and takeout or delivery available to their customer base.
Don’t miss out on an extra stream of income just because you’re set in old ways. Nowadays there are plenty of tools, apps and services that make online ordering and delivery a breeze for restaurants.
2. Train Your Staff Like a Machine
There’s nothing better than good, old-fashioned good service when it comes to keeping customers and money flowing at your restaurant.
For both new and old restaurants, a system for training staff is imperative. Train all front and back-of-house staff the same way so service and quality is always consistent. This includes not only food and friendly service, but efficient point of sale and kitchen prep processes to keep things running smooth.
The food should always be up to the highest quality standards and so should the service. With an all-encompassing point of sale system, you can ensure that staff at all levels of your restaurant are trained the same way, with access to the same resources and tools.
3. Set Your Kitchen Up for Success
As long as we’re talking about staff and expectations, it’s time to blur the lines between the front and back of house.
With an integrated point of sale system and kitchen display system, gone are the days of orders taking ages to reach the kitchen. Goodbye to the mess of printed tickets and confusing order modifications.
If you don’t have one yet, know that a kitchen display system is the number one way to future-proof your restaurant.
4. Always Invest in the Best – It’ll Pay Off
Quality over quantity applies to so many things at a restaurant, have you ever used a cheap knife? Have you had bad quality food at a restaurant with hundreds of dishes on the menu? You’ve got to invest in quality, that’s the only way you can serve it up yourself.
There’s no better way to ensure quality and satisfaction in all facets of your restaurant than to invest in a kitchen display system that integrates with your POS.
A KDS directly connects to your point of sale system, eliminating the hassle and wastage of the old ticket-printing systems, all the while reducing customer wait times and creating streamlined communication from the front of the house to the kitchen staff.