August 2013 Update - Excellent new features

View mailshot HERE.

Although we have been getting out there and winning new business, we certainly haven’t forgotten about our existing customers. That is why we are pleased to announce an extensive set of complimentary updates including but not limited to:

• Clocking in/out
• Payroll
• Promotions & meal deals
• Fully customisable booking system (Including staff ROTA).
• Contactless payment
• & much more

You can find more about these updates and links to some handy YouTube tutorials below. We tend to work through the most requested features and updates first.

If you feel you wish to contribute or suggest something that might help your business please get in touch with us at requests@eposnow.com we cannot promise to work on each request but we will get back to you.

“Our growth as a business is starting to gain momentum and we would like to thank each and everyone of our customers for your ongoing support without this, it would not have been possible. Thank you”

Jacyn Heavens - Managing Director

UPDATES AUGUST 2013

Basic Booking System

The booking system allows you to make a customisable booking system for any business or function as you can set the variables yourself. You could for example set up the following:

• Staff ROTA
• Repair/services business
• B&B / Hotel rooms
• Table booking
• Spa/Treatment rooms/GYM/Massage

You can find the booking system in the back office under the booking tab.

If you get stuck. Please contact us on 08431 760 670 for help with setting this up.

Clocking in/out

This allows staff to clock in/out to track hours worked. Pay rate can be set per staff member and reporting can show wages due (Under Reporting > Payrole).

Full tutorial video here: http://www.youtube.com/watch?v=NhKSXF0XW14

Sales by Location Report

This report compares the performance of your stores to highlight their strengths and weaknesses. Find out how which stores have the highest sales, are giving the most discounts or voiding the most items.

The sales by location report can be found under Reporting>Sales>SalesByLocation

Float Adjustment Report

This allows you to see details of any cash which has been added or withdrawn (banked) from the till. Including the staff member, the amount and the time. This can be found under Misc in reporting section of the back office.

Improved Reporting Navigation

Many of your reports now contain links (shown below in blue). This allows you to move to seamlessly to another report using the same search criteria such as the date range or staff member.

Click the link on a products name to see the Sales Breakdown for that product by hour, day, week or month.

This product filtering nature can be removed by clicking the "X" button (shown below).

Meal-Deal Promotion

Full tutorial here : http://www.youtube.com/watch?v=7MTAp1hPl_Q

A meal-deal is a promotion where the customer can make multiple selections as part of a promotion. E.g. choose from a selection of drinks and a selection of mains to be eligible for a promotion. You can create a meal deal with any number of groups and use any of the existing discounts such as 2 for £10, save 10%, bonus points etc.

To set a promotion to be treated as a meal deal, check the "Meal Deal" box and select how many meal deal groups (how many selections the customer must make) from the drop down below it. Then set the price for the meal deal as normal.

To set which items are in each deal group; click the button corresponding with the deal group, and add products and categories as normal. You can see which deal group you are editing at any time by looking at the label (highlighted in the image above).

New Promotion Types

Two new revenue driving types of promotion have been added to the software.

"Spend £ Save %" and "Spend £ Save £".

These promotions are designed to encourage customers to purchase more in order to qualify for an additional discount. For example spend over £30 on cosmetics to receive a 10% discount.

Items in multiple promotions

Promotions can now be mixed and used in conjunction with each other or you can specify that a promotion should not be used in conjunction with any other promotions.

To set a deal to not be used in conjunction with other promotions, check the "Not to be used in conjunction" box when creating the promotion.

Happy Hour

Promotions can now be set to only be active between certain times. Chose “Between times” as the duration for the promotion and you will be presented with 2 boxes in which to enter the start and end time. The promotion will then automatically be applied to purchases made between the selected times.

Quick buttons

Quick buttons have been added to till for the top selling products at each location. This makes the till much quicker to use if a lot of your sales come from several main products. These products are generated from the highest selling products in the chosen time period.

These products will then show on the top level category on the till. They will still appear under their correct category on the till and the back office and they will use any category setting such as which order printer to print to.

• Go to back office page
  BackOffice > Location&Devices > Edit Top Sellers
  
• Choose how many product to display and click ‘Generate’
• Products will now be shown when you use the till

Locking an order for editing

Orders from the table plan are now locked for editing whilst open. This avoids conflicts if the order is edited by 2 users at the same time. If another user is editing an order then you will receive the following message detailing who is editing the order and on what device.

Filter Orders

You can now filter out orders from a certain device. This can be useful if you want to print out drinks orders from hand tablets and a restaurant till but not orders made at your bar. This speeds up your service as drinks can immediately be prepared at a bar ready for your waiting staff to collect.

Filters can be added in the back office. Go to:

BackOffice > Locations&Devices > OrderPrinting

Choose a device and a printer type. Orders from the selected device will not be printed by the selected printer type.

Split Bill

Orders can now be split into multiple transactions on till. This can be useful if customers decide that they want to pay separately. To split a bill:

• Click the split button at the top right of the till
• Select the items to pay for using the checkboxes at the right of the screen
• Click ‘Done’ or ‘Cancel’ when all of the items have been selected

The selected items will now be shown and the other items will be put back into their previous state (Hold or Ordered)

Pending panel

This shows all transactions which are pending on the current device and allows a user to delete or resume them without logging in as the user who has them pending. This can be found under Unhold/History on the Till (shown below).

Customise till order

You can now customise the order of the Products and Categories on the till by using the “Till order” column in the back office. By using this feature you can choose how you want products to appear to help your staff serve customers quicker.

And many more

• Added Staff drop down filter added to the following reports Daily sales, Void lines, Refunds, Sales, Discount. This allows you to see what products each member of staff has sold.
• Created new staff permissions for Voidlines, Till Closing and Clear Transaction. This gives you more control over what different members of staff can do.
• Calculate cost price from master products. The cost price of a product can now be calculated in the 'master products' section of the advanced product page.
• You can now search for a customer by their contact number.
• Prices for new products can be entered as including or excluding Tax.
• User is now prompted when attempting to exit the software via staff login screen whilst data is syncing to the server. This ensures that all of your data is backed up on the server before you turn a device off
• Table plan now ask the user to confirm before switching, merging or moving tabs. This makes the table plan easier to use which can help reduce the need for staff training.
• The till will now retry to send updates to the server if it is offline. It will continue to retry until a connection is available and the data is sent. This helps ensure that your back office reports are up to date as quickly as possible if your internet connection is not available.
• Product and Category buttons have been made wider to make better use of the screen space
• Store Printer type selection on Generate Labels Page so that you do not need to select it each time you print (You will still need to set the Google Chrome Printer). This can speed up printing of labels.
• The product list can now be searched by SKU or order code. This is particularly useful for customers which use advanced stock features or have Magento web store integration
• All reports now run from 5am to 5am.
• Added support for Swiss francs
• Added Sales By Employee to End of Day report on the till. This gives you a quick reference of which staff is the most active
• Table Plan area names are now scrollable. This allows more areas to be used.
• Added delete button (with confirmation) to purchase order list to remove unused purchase orders. Deleting a purchase order reduces the on order amounts for all stock which has not been received.
• Added confirmation before placing an order if no table is selected. This makes the table plan easier to use and reduces mistakes.
• Print to Receipt Printer button is disabled on Android. It is not possible to print a receipt from an Android tablet; therefore this button has been disabled for this type of device.
• Multiple choice notes tab now expands depending on how many multiple choices notes are available. Multi Choice Notes and regular notes have been made wider on the Till. (2 across on mobile, 3 across PC and tablets). Multi Choice Notes and regular notes have been increased to 80 characters from 50. This allows you to make longer notes on an item and helps to optimise the use of screen space.
• Clearing a transaction now tracks the table number of the cleared transaction. This can help you track if table orders are being cancelled and which members of staff are doing this.
• The Completed Transactions report now shows what tender was used to pay for a transaction and what change was given. This can help to rectify issues if incorrect change was given.