Warning: file_put_contents(/tmp/sitemap-8b4e1a346b631ffd19be68024550f3a5): failed to open stream: No space left on device in /var/www/webroot/archive.eposnow.com/SuperRedirector.php on line 116

Warning: file_put_contents(/tmp/sitemap-a082dc9f306f394b1cb879865887326e): failed to open stream: No space left on device in /var/www/webroot/archive.eposnow.com/SuperRedirector.php on line 116

Warning: file_put_contents(/tmp/sitemap-d056cb65a0fa826634e1a68d3be6d281): failed to open stream: No space left on device in /var/www/webroot/archive.eposnow.com/SuperRedirector.php on line 116
Bayswell Park | Epos Now Case Study

Get a quote

Call us now on 0800 2 945 945 or fill out your details and we’ll call you back

First Name
Company Name

Book your free demo now

Call us on 0800 2 945 945 or fill out your details below.

Bayswell Park Hotel

“We get the full power of Epos Now in our restaurant and bar, providing us accurate reporting on sales and inventory, with the benefit of it automatically linking with CaterBook.” Jamie Carruthers - General Manager, Bayswell Park Hotel

Bayswell Park Hotel

Bayswell Park Hotel and Spa is situated in an idyllic cliff top location in Dunbar, and offers magnificent views of the southeast coast of Scotland. General Manager Jamie Carruthers prides himself on the relaxing and welcoming customer-focused environment that the hotel provides, and it’s really important to him that all customers have a seamless experience from booking, through to check-out.

With a restaurant, bar, spa and access to room-service, it was important for Jamie and his team that any bookings and extras could be accurately recorded against the customer's room. Previously Bayswell used pen and paper to make note of customer orders, and this resulted in lost revenue and mixups with rooms, and ultimately lost income.

“Epos Now and CaterBook work together seamlessly. Everything from customer booking on Hotels.com to settling a final bill on check-out are all taken care of automatically.”

Jamie Carruthers - General Manager, Bayswell Park Hotel

After realising that their current system wasn’t working for them, Jamie decided to implement CaterBook PMS to manage his bookings. CaterBook integrates with the hotel's website, Booking.com, Laterooms.com & Expedia, which means that the Bayswell can easily accept online payments and bookings. Customer information, and booking details are pulled through from each site directly into the CaterBook software, allowing Jamie to manage and edit room rates, occupancy rates, and customer information from one place.

With CaterBook already in place, it was important for Jamie that their EPOS system was able to streamline, and accurately keep track of items purchased from the restaurant, bar, and spa. It was also vital that room-service could be assigned to a room, to ensure nothing would be missed. Jamie chose Epos Now software after hearing about its features and full integration with CaterBook.

The integration allows staff to take payment straight away, or they can assign charges to a room, so the customer can pay their total bill, including the cost of their room when they check-out. This way, all customer purchases are kept on one bill, ensuring extras are never missed and revenue is maximised. Additionally, as CaterBook and Epos Now are both cloud-based it means that vital business information can be accessed from anywhere, including occupancy rates, sales and stock reports, and much more.

“Bayswell Park Hotel were looking for a system to streamline sales in their restaurant, bar and spa. It was also essential that the EPOS system could work with their CaterBook software, to reduce the errors that were occurring with their manual pen and paper method.”

Dominique Tuttle - Sales Consultant, Epos Now


Erin Heenan

Erin joined Epos Now in 2016 as an in-house content writer for the marketing department, making use of 10 years experience working in busy restaurants. An avid fan of shopping and eating out, she is committed to helping retail and hospitality SMEs get the most out of their businesses.

Related Posts

Epos Now has helped over 30,000 businesses

Find out more about our award winning product

or call us on 0800 2 945 945

Our Awards