Castlefield Beauty Bar is a hair and beauty salon in the heart of Manchester city centre. The salon specialises in hair, beauty and spa treatments for men and women. Owner Anish Nambiar is a serial entrepreneur with successful businesses in the travel, property and beauty sectors. Often travelling on business, Anish needed a bookings solution that would give him full visibility and control of his salon whilst he was abroad.
Epos Now's cloud-based system proved to be the perfect solution, affording him full visibility of his business from his smartphone. When looking to expand the system's capabilities to include an online booking portal, he chose to download the Appointedd app from the Epos Now AppStore. Appointed empowers Anish with full control over all sections of his business, at every stage of the customer journey, from bookings and payments to staff management.
“I chose Appointedd because it gives me access to the system from anywhere and allows me to keep track on day to day salon appointments and sales.”
Anish selected Epos Now for its user-friendly interface which allows him to easily log in to his back office interface to track products, sales and store employee information. The seamless integration with Appointedd lets Anish view his daily calendar, check the occupancy reports, see customer records and create marketing campaigns. Anish can also fill cancellations and empty slots at the last minute by sending out SMS campaigns.
Customers can book online on the Castlefield Beauty Bar website using the Appointedd Booking app which is customised to reflect Castlefield'd branding. Customers can book online 24/7 and bookings can be guaranteed with a deposit. Anish uses Epos Now’s loyalty functionality to reward customers with a point system, like their larger corporate competitors. The reporting functionality provides Anish with real-time visibility on stock levels, sales, and employee performance reports.
Together, Epos Now and Appointedd empower Anish to run his business more efficiently, reducing unnecessary admin and saving time. Anish’s customer data is synchronized between Epos Now and Appointedd, so all his customer records are updated in both, no matter where a booking takes place.
If you would like more information about how Epos Now and Appointedd could improve your profitability by reducing no-shows and encouraging customer loyalty, get in touch with one of our specialty EPOS consultants.