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Clarice House | Epos Now Case Study

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Clarice House

“The information that can be gleamed from a single key press is phenomenal. We can't wait to use Epos Now across the whole group.” David Bartlett - Food and Beverage Manager, Clarice House

Clarice House

Clarice House is a luxury boutique group of health and beauty retreats across Suffolk and Essex. Each location has a range of bars, cafes and restaurants, on top of their spa treatments meaning they either had to choose between several different systems for each part of their business or a versatile EPoS system.

It was important for David Bartlett (Food and Beverage Manager at Clarice House) that the system could cope with the requirements of the the bar, cafe and restaurant, whilst giving him easy access to sales figures. The system allows David to access the back office function from his laptop or smartphone and also makes it possible to run our software on existing hardware.Managers are able to access data for multiple locations from anywhere using the back office facility, which organises all sales data into one place. Epos Now has been so successful in the bar, cafe and restaurant, that they are keen to introduce Epos Now systems into the Spa too.One of the reasons for the success of Epos Now at Clarice House is that the staff love how simple and easy it is to use and striving to provide a relaxing spa environment means that it is imperative that ordering and payment transactions are a stress-free process. With Clarice House introducing Epos Now across all of their retreats it means there will be just one type of system, which allows staff to get more familiar with the system. Ensuring a seamless process helps to establish a relaxing and positive customer experience, which is the top priority at Clarice House.


Erin Heenan

Erin joined Epos Now in 2016 as an in-house content writer for the marketing department, making use of 10 years experience working in busy restaurants. An avid fan of shopping and eating out, she is committed to helping retail and hospitality SMEs get the most out of their businesses.

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