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Euro 2016: Effective queue management

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Euro 2016: Effective queue management

Landlords throughout the UK rejoice as Euro 2016 gets under way. The Euro promises 54 televised matches, with 3 home nations in the running ensuring football fever is at an all time high. It’s going to be a busy summer for publicans and their staff nationwide.

The average Briton loses patience after just 5 minutes of waiting at a bar, so effective queue management is essential to customer satisfaction. An efficient POS system allows customers to be served promptly reducing frustrations among clientèle, with increased order turnover boosting revenue. Half time shows the biggest spike in demand for drinks, with an 81% increase in drinks sales compared to non football days at the same time. This short half hour window is the source of most stress felt by staff. They are required to perform quickly and efficiently, serving multiple drinks orders to high volumes of customers.

Effective Epos system

A highly effective, simple to use POS is essential in meeting the demands of running a busy pub, especially on match days. Epos Now allows you to build a bespoke system perfectly tailored to your business needs.

Epos Now provides an easy to use platform proven to increase the speed of service, reducing congestion at the bar. Having an intuitive system ensures orders are quickly processed allowing your staff to move on and serve the next customer. The system is fully intergratable with contactless payment options streamlining the transaction process.

Do you have enough staff?

The amount of staff you have on should be determined by how busy you’re going to be. Rest assured home nation games and the finals will be the most popular among UK viewers. Additionally ex-pats supporting Ireland will no doubt be out in force during their games.

You may need to take on additional staff to support you through busier periods during the summer. Epos Now’s intuitive interface allows new starters to be fully operational in under 15 minutes. Minimal training time means they can spend more time pouring pints and less time hesitating at the till.

Consider running a table service at peak times.This will ensure bar queues are reduced and increases customer satisfaction. 64% of people surveyed said they would be more inclined to watch football at a pub if table service were available.

Optimise your space

Is your back of house laid out as efficiently as it could be? Are your staff tripping over one another to get what they need? Ensuring complimentary items are close to one another reduces service time. Consider placing multiple ice buckets/straw dispensers throughout the bar areas. Organising your back bar to ensure spirits are grouped together by type reduces time wasted searching for specific drinks. Hold up’s in service are often caused by bottlenecks at the payment stage, investing in a second EPOS system can dramatically cut wait times.

Our data showed the average pub is expected to see a 21% jump in takings during the England V Wales match on the 16th of June. This figure was verified by the BBC, access the link here; bbc.in/1Y5VQFi

Euro 2016: Effective queue management


Erin Heenan

Erin joined Epos Now in 2016 as an in-house content writer for the marketing department, making use of 10 years experience working in busy restaurants. An avid fan of shopping and eating out, she is committed to helping retail and hospitality SMEs get the most out of their businesses.

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