The benefit of POS support

Epos Now’s support isn’t just an insurance policy, but a means of getting the best out of your system. Like any tool, your POS system is more effective if you know how to use it. Our specialist POS consultants offer full training to you and your staff, optimising your experience and streamlining your business, offering a return on investment in a matter of weeks.

As the UK National for Champion Customer Focus in the European Business Awards 2016/17, you can be sure our UK contact centre is ready to help you with any issues, training or queries.

Standard support

Operating between 9am-6pm at £25 per device (+£10 per location) our Standard support package offers;

• Free software updates
• 12 month warranty on all hardware
• Next day hardware replacement service before 3pm
• Online backup and financial encryption
• Telephone based one to one training and coaching
• Dedicated account management for corporate accounts
• Telephone and remote access support
• Training for you and your staff
• Unlimited cloud storage
• Covers the cost of your annual license renewal fee

Premium support

Premium support offers all the benefit standard support, with the additional cover of 24/7 phone access, at £35 per device (+£20 per location). Whether your experiencing issues at 2am on a Friday night close down, or have a question on a Sunday afternoon, our consultants are available to take your call.

The beauty of running your system on the cloud means automatic updates ensure your system is never out of date, your data is accessible even if your hardware is damaged or stolen and you could run your business from your smartphone. Opting for Epos Now’s support package offers you that additional level of coverage.

From April 1st we will no longer be offering live chat or web support for accounts not subscribing to support. Customers experiencing issues as a result of faults on hardware still within warranty, problems related to software updates or integrations, or users still within the 30 day implementation period will still be resolved by our support team.

If you’d like to learn more about how installing an Epos Now solution could help your business grow, or you’re an Epos Now customer and would like to discuss support packages and pricing, please get in touch with our specialist consultants on 0800 2 945945.