At Cartridge Depot you will find a wide range of ink and toner cartridges. To help their customers save even more money, Cartridge Depot offer a discount on purchases when an empty cartridge is returned. Gaetano Ciampa, proud owner of Cartridge Depot, approached Epos Now in search of an EPoS system for his new store opening in Bedford. One of the primary functions that Gaetano was looking for was the ability to print professional A4 customer invoices through the system as many of his potential customers were businesses, as well as household customers. It was important that there was a system in place that printed an accurate invoice displaying VAT, their company logo and exact product details to hand over at the point of sale.
Gaetano required a system that would store customer details such as email addresses and phone numbers so that he could engage in direct marketing to existing customers and also give a personalised service that an online store cannot provide. It was essential for the new business that they stuck to their tight budget and the affordable complete retail solution suited Gaetano’s business perfectly. The Epos Now system allows Gaetano and his wife to easily add customer details when they make a purchase and also helps to provide them important information about the last visit of each customer, which ensures that marketing information can be targeted to specific customers.
The system also keeps an accurate record of sales and stock so The Cartridge Depot never run out of popular products, which ensures none of their customers are lost to competitors as they always have the stock that their customers need.
For a retail business, it’s important that till transactions are efficient and that sales can be easily monitored. The Epos Now system ensures The Cartridge Depot can always provide quick and seamless transactions, whilst also allowing instant access to detailed data through the Back Office facility. The beauty of the Epos Now software is that it is cloud-based, which means key data can be accessed from any device, at anytime.
“We had already spent thousands on stock and the lease so I was reluctant to shell out much more of my savings. Luckily, Epos Now’s system was more affordable than some of the other solutions on the market.”
“Gaetano wanted a system that would provide seamless transactions, store customer details and accurately keep track of his stock. He always loves that he can access the Epos Now Back Office from the comfort of his own home.”