Customer Experience Awards 2016-Finalists

The awards were launched 7 years ago and have quickly become recognised as the most prestigious celebration of customer service professionals in the industry. Businesses nominated must meet a strict set of criteria, with the scoring methodology endorsed by the Cranfield School of Management.

We have been shortlisted in the category of ‘Experience in design and innovation’, recognising the service provided to SMEs utilising our cloud platform to improve the profitability of their businesses.

The next stage of the competition will see Epos Now conduct a presentation to other finalist candidates and a panel of independent judges. As well as a celebration, the awards are a vehicle for sharing best practice, enabling organisations to promote continuous improvement, learning and personal development amongst their customer service staff.

“It’s great to see Epos Now recognised for delivering excellent customer service, especially sharing the platform with industry leaders such as Barclays and 3 Mobile! We’ve put a lot of work in improving our customer service structures as the company's grown, with an onus on hiring and training the best people. Scoring a 9.1 on independent review site Trustpilot shows our customers think our product and service is great, it’s good to see the industry now recognises that as well!”

-Jacyn Heavens CEO

The winners will be announced on Friday 23rd of September. You can see a full list of the finalists here.