Navaho Coffee, the independent and bustling coffee house in Newcastle is situated in a prime location, and they see hundreds of customers every day. Owner Asam, knows that the speed of transactions and ensuring a positive customer experience really matters in his industry, so it was important that the new EPoS system was able to help with this.
Navaho Coffee needed to deploy a system that was able to provide quick transactions at the till point to ensure seamless customer service and short wait times even during peak periods. It was also important for Asam that he was able to access important business data and get an instant overview of his business, products, sales and employee performance. Epos Now software has allowed Navaho Coffee to do all of those things. Due to the customisability of the system, the team have been able to build their system to suit them. Asam is able to edit authorisation levels for each employee so he has complete control over which members of the team can offer refunds and discounts and the data the system provides allows Asam to see which staff are the most successful at up-selling, which means he can adjust training for under-performing employees. The cloud-based software also means that Asam can access all of this data from any location and any device.
“Epos Now ensures speedy service at all times so we can serve a higher volume of customers, which is fantastic! It also helps me to keep tabs on my stock, without having to carry out time-consuming stock takes.”
“Asam was keen to reduce customer wait times and keep track of his stock. The Epos Now system has allowed him to do both of these things and much more. Asam is eager to introduce Epos Now in to his future ventures too, which is great!”