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Partner Spotlight: Appointedd | Epos Now

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Partner Spotlight: Appointedd

We recently spoke to our partner Appointedd's CEO and Founder Leah Hutcheon, who told us about how she got her business started, why she loves cloud computing and why Epos Now was chosen as their EPOS partner. As a small business owner herself, Leah was able to share some fantastic business advice, which we are passing on to you!




Edinburgh, Scotland, UK

What’s Appointedd about?

Appointedd is an online booking and business management system that revolutionises the way independent businesses manage their diary. We believe that businesses shouldn’t waste time on admin, so we’ve developed tools to give them more time to do what they love.

Whether it’s a salon, a garage, a boutique or a gym, if your business handles bookings or appointments, Appointedd enables you to manage them seamlessly. We give businesses tools to take bookings online, send email and SMS confirmations and reminders, send out marketing campaigns and generally make it really easy for the business to thrive.

How did you get started?

I was a magazine editor previously but I was made redundant in the recession. I started Appointedd with a £10,000 loan and financed the software build by freelancing with small businesses. I was lucky enough to be featured in a BBC documentary that raised our profile as a business.

What are your core values and mission?

Running a business is the hardest job in the world - at Appointedd we want to make it easier. We passionately believe that running a small business should be as easy as possible; it should just flow. As a small business owner, there are so many things that need your attention - staff, sales, customers, cashflow etc. The last thing you need is to be constantly answering the phone to book in appointments. Everything we put into the software is there to make sure that no work is duplicated and your business runs smoothly.

Why the cloud?

Our customers deserve the latest technology. Running our software in the cloud allows us to use cutting edge technology to ensure that their businesses runs as quickly and smoothly as possible. It’s secure, scalable and allows us to respond quickly to the needs of our customers. Being cloud based also means we can integrate with some fantastic partners, such as Epos Now!

Partner Spotlight: Appointedd

Why did you choose to work with Epos Now?

We were absolutely honoured when Epos Now approached us about an integration. As the UK’s fastest growing point of sale system, we knew they had to have some pretty special software, and we weren’t disappointed when we delved into the technology. The breadth of reports is amazing - the software really allows a business to control its entire operations online. In our eyes, the only thing they were missing was online booking! So we were delighted to partner with Epos Now to deliver this to their customers.

What are your predictions for the future of bookings?

Customers are becoming more demanding when it comes to online booking. With the rise of Uber and other on-demand services, online booking is becoming more widespread in tons of different businesses.

I honestly think that online booking is only going to get more popular. As consumers, we don’t want to have to call a business, be put on hold, have to juggle their diary around a business’s availability. Instead we want to be able to see when a business has availability and just book ourselves in. And as business owners, the last thing we want to do is to be answering the phone while trying to deliver great customer service to our customers. Online booking just streamlines the whole process.

I think it’s exciting to see how integrations will revolutionise online booking. We feel lucky to be working with Epos Now to deliver a totally joined up online booking and point of sale solution.

Do you have any advice for businesses?

Make sure you get the right tools in your business! So many businesses struggle to manage processes, when there are software systems that can streamline the admin so that you can focus on the things that really count. We are so excited to see how our online booking tools can revolutionise a business within a really short space of time.

– Leah Hutcheon, Founder & CEO, Appointedd

Partner Spotlight: Appointedd

Sign up for Appointedd at the exclusive partner price of £25 per month (ex VAT) at appointedd.com.


Erin Heenan

Erin joined Epos Now in 2016 as an in-house content writer for the marketing department, making use of 10 years experience working in busy restaurants. An avid fan of shopping and eating out, she is committed to helping retail and hospitality SMEs get the most out of their businesses.

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